Turn customers into power users
with a customer training LMS
Launch a branded customer academy in a day: self-serve courses, certifications and adoption analytics that scale to every user, without adding to your CS team's load.
Sound familiar?
Low adoption today is churn tomorrow
“Customers don't adopt the features they paid for.”
They onboard, poke around, and never reach the value that makes them stay. Low adoption today is churn tomorrow.
“We answer the same questions over and over.”
Your CS team is stuck repeating the same onboarding walkthroughs and how-tos one customer at a time, and it doesn't scale.
“There's no scalable way to educate a growing user base.”
Every new customer means more one-to-one hand-holding. As the user base grows, white-glove education quietly breaks.
That's what TechClass fixes.
Built to educate customers at scale
A branded, self-serve academy that drives adoption, without adding to your CS team's workload.
A branded customer academy
White-label the platform with your logo, colors and custom domain so your academy feels like a native part of your product.
Self-serve from day one
A searchable training catalog with self-serve and public courses lets customers learn the moment they need to, without waiting on your team.
Certify power users
Completion certificates recognize customers who master your product, turning learners into champions who stick around.
Education that scales with you
Scalable performance serves a handful of customers or hundreds of thousands the same way; your CS team's effort stays flat as the user base grows.
Learn on any device
A mobile app with offline learning means customers can ramp up wherever they are, not just at a desk.
See what drives adoption
Learning analytics and real-time dashboards show which courses move customers toward activation, so you can double down on what works.
Live in three steps
Build your academy
Create courses with no-code blocks, import existing help content, or let the AI Course Creator turn a doc into a structured course.
Brand it and open it up
Apply your branding and custom domain, then publish self-serve and public courses to your customers.
Track adoption
Watch enrollment, completion and progress in real time, and see which education drives feature adoption.
The customer education journey
| Stage | What the customer does | What TechClass delivers |
|---|---|---|
| Signup | Joins your academy | Branded learner portal, self-serve catalog, easy enrollment |
| Onboarded | Completes getting-started courses | Learning paths, progress tracking, completion certificates |
| Adopting features | Explores deeper product courses | Self-serve catalog, mobile and offline learning, knowledge checks |
| Certified power user | Masters the product | Achievement tracking, certificates, learning analytics on adoption |
What customer success teams run on TechClass
The same strong start for every customer
Give every new customer the same strong start without a one-to-one call for each.
- Reusable onboarding learning paths
- Automatic enrollment as customers sign up
- Progress tracking so CS can step in when needed
Answers on demand, not another ticket
Let customers find answers themselves in a searchable catalog instead of opening a ticket.
- A self-serve and public training catalog
- Knowledge checks to confirm understanding
- Fewer repetitive support questions
An academy that feels like your product
Launch an academy that looks and feels like your product, on your own domain.
- White-label branding and custom domain
- Learner portals for your customers
- Completion certificates that build champions
The honest questions
The questions customer success teams ask
“Can we brand it and scale it to all our customers?”
Yes. White-label the platform with your branding and a custom domain, publish self-serve and public courses, and let scalable performance handle a handful of customers or hundreds of thousands. Your academy grows with your user base without growing your CS team.
“Will customers actually use it?”
They use what's easy and on-demand. A branded, self-serve catalog lets customers learn the moment they hit a question, on web or mobile, and certificates give them a reason to finish. Learning analytics show you what's landing so you can refine.
“Will IT and security sign off?”
TechClass supports SSO and 2FA, role-based permissions, encryption, regular backups, a full audit log, and GDPR and data privacy compliance. Your content and customer data stay yours, and we don't use customer data to train AI models.
Both. The same platform trains employees and customers, and for customer education you can white-label it, publish self-serve and public courses, and run it on your own domain as a branded academy.
Yes. This customer education platform supports white-label branding and a custom domain, plus learner portals, so your academy looks and feels like a native part of your product.
Yes. Scalable performance and self-serve, on-demand courses mean you can educate a handful of customers or hundreds of thousands without adding headcount to your CS team.
Yes. A searchable, self-serve training catalog with knowledge checks lets customers find answers on demand, reducing repetitive support questions while keeping your team in the loop through analytics.
Learning analytics, real-time dashboards and data exports show enrollment, completion and progress, so you can connect education to feature adoption and refine what works.
About 24 hours. You build or import courses (or generate them with AI), brand your academy, and open it to customers the same day.
- Trustpilot 4.6 out of 5
- Google 4.8 out of 5
Turn more customers into power users
Launch a branded, self-serve academy that scales product adoption, set up in a day.