TechClass LMS Features

Support and Help Center

Provide exceptional user support through ticketing, live chat, FAQs, AI-powered suggestions, and a searchable knowledge base.

Support Ticketing System

Resolve issues efficiently with a structured Support Ticketing System, allowing users to report concerns and receive expert assistance.

Priority-Based Support

Manage tickets based on urgency and category.

Real-Time Tracking

Users can monitor the status of their support requests.

Knowledge Base

Access a comprehensive Knowledge Base with searchable guides, tutorials, and best practices. Users can quickly find answers to common questions, reducing the need for direct support interactions.

Frequently Asked Questions (FAQ)

Provide instant support with a structured FAQ section that helps users find answers without needing direct assistance.

Quick Answers

Get immediate solutions to commonly asked questions.

Organized by Category

FAQs are sorted by topics for easy navigation.

Continuously Updated

Regularly revised based on user feedback and trends.

Live Chat Support

TechClass LMS offers Live Chat Support for real-time assistance. Users can connect with support agents instantly to resolve issues, ensuring a smooth learning and administrative experience.

Impersonate

Quickly troubleshoot issues by securely accessing the platform from the user’s point of view.

Admins can log in as any user without needing credentials

View the platform exactly as the user experiences it

Identify and resolve issues efficiently with minimal back-and-forth